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Terms & Conditions

These Terms and Conditions apply to all bookings made and services offered through the website www.sunriseshuttles.co.nz and all other websites owned by Sunrise Shuttles, and to bookings made by telephone, fax, email or any other communication mechanism.

Carriage of Goods

Sunrise Shuttles products and services are sold subject to the Carriage of Goods Act 1979 and:

• the terms and conditions set out on Sunrise Shuttles’s websites (including www.sunriseshuttles.co.nz) herein; and
• any special conditions specific to that fare type.

Conditions of Carriage

You acknowledge that Sunrise Shuttles engages contractors (including its franchisees) to perform services on its behalf, and that services which you book using the website may be provided by those contractors or franchisees. These terms and conditions will continue to apply in full where Sunrise Shuttles engages a contractor to provide services on its behalf.

Sunrise Shuttles or any of its contractors (which includes any franchisee) or agents may refuse carriage if you are unable to provide valid travel documents or if you have acquired any services in violation of the carrier's Website Usage Policy, Conditions of Carriage or Terms and Conditions, or if you are under the influence of drugs or alcohol, or it is necessary for the safety or comfort of other passengers or for the protection of property.

If you are travelling with an electronic itinerary or an account booking, you must provide to the driver at the time of travel, a valid Reservation Order Number (“RON”) as issued by Sunrise Shuttles at the time of placing your booking. The driver will check the validity of the RON at the time of travel in order to verify pre-payment validity or authorisation to charge against a Sunrise Shuttles account. If such validity is not established you will be required to pay the driver at point of sale via cash or credit card methods. Sunrise Shuttles offers merchant services for VISA, Master Card, American Express and Diners Card.
If baggage carried in the dedicated luggage trailer is damaged, lost or destroyed during carriage you must notify Sunrise Shuttles in writing within 7 days from when you travelled.

Sunrise Shuttles undertakes to use its best efforts to carry you and your baggage within a reasonable timeframe in accordance with the itinerary it issues you but does not guarantee to do so. Sunrise Shuttles may without notice substitute an alternative carrier or vehicle where it deems necessary.

Smoking or the consumption of alcoholic beverages is not permitted on any of Sunrise Shuttles’s vehicles or that of its contractors or agents.

No agent, contractor, servant or representative of Tourism Transport has authority to alter, modify or waive any provision of these notices and conditions or Sunrise Shuttles’ Conditions of Carriage.

Product Types and Associated Special Conditions

Sunrise Shuttles offers the following products, services and special conditions to its clients.

Shared Ride Shuttle Services

This service is an on demand, fixed price, door-to-door service where individually booked groups that are unknown to each other share the vehicle during their journey to or from an airport. A group is defined as one or more persons, known to each other, travelling together from the same pick-up point to the same drop-off location. Shared ride passengers may have paid according to the Super Shuttle™ shared ride, fixed-price schedule or on a fixed price, “per person” charged basis. The “per person” product may also be referred to as “Seat On Coach” or “ Seat In Coach” service. The pickup time for shared ride services may be up to 5 minutes prior or 5 minutes after the scheduled pickup time.

Vehicle and Trailer Charter Service

This service is an on demand, fixed price, door-to-door service where a booked group hires the entire vehicle and trailer for its exclusive use for the purposes of transfers, site visits, sightseeing, touring or other transport service.

Regional Transfer Services

This service is an on demand, fixed price, door-to-door transfer service between regional metropolitan cities, towns or airports.

Touring and Sightseeing Services

This is a non-transfer, exclusive service where you charter the vehicle for the purposes of touring and sightseeing. The breadth and scope of travel is as agreed between you and the Sunrise Shuttles booking agent or driver.

Meet and Greet Services

This is a service whereby Sunrise Shuttles personnel (staff or contracted personnel) station themselves at an appropriate prominent point at an airline terminal or other nominated public transport terminal and display your group name on a signboard in order to facilitate you connecting with your nominated transport service. Notwithstanding the best efforts of Sunrise Shuttles representatives make to locate you and given the high passenger traffic volume in such terminals, Sunrise Shuttles makes no guarantee as to the efficacy of locating you during such Meet and Greet Services. If you do not make contact with your driver within 10 minutes of your pickup time you are required to contact Sunrise Shuttles on (021 0278 7172) in order to facilitate the rendezvous with your driver.

Other Services

Including wake-up calls, child car seat storage and other contracted services as agreed between Sunrise Shuttles and you. The booking of such services by you is entirely at your own risk and Sunrise Shuttles shall not be held liable for any consequent damages or costs, injury or damage to persons or property in the event that the service is not delivered by Sunrise Shuttles.

Customer Telephone Contactability

You must provide Sunrise Shuttles with telephone contact number for the purposes of our operations staff facilitating your service leading up to and at the time of transfer. For all bookings that originate at a non-airport pickup point, you (or a member of your party) must be contactable in the 2-hour period immediately prior to your booked pickup time on the same telephone number that you have listed with your booking. If are not contactable on your designated phone number, Sunrise Shuttles will not be liable for any costs, damages or losses that you may incur as a result of not meeting your scheduled travel time.

Ready Time at Pickup Point and Requirement and Contact Requirements in the Event of Service No Show

For “Shared Ride” transfer pickups when you are travelling to an airport, you must be ready and positioned at your pickup point at least 5 minutes before your scheduled pickup time. Failure to meet this report time may result in the delay or even cancellation of your service (depending on the extent of your lateness). In such circumstances Sunrise Shuttles will not refund the cost of your transfer or be liable for any costs, damages or losses arising from the delay or cancellation of your service.

Should your vehicle not arrive at the pickup point within 5 minutes of your scheduled and notified pickup time, you are required to immediately contact Sunrise Shuttles by telephone 021 0278 7172). In such circumstances, should you not advise a Sunrise Shuttles staff member of the non-arrival of your service within 10 minutes of such scheduled pickup time, and notwithstanding conditions contained in Extent of Liability herein, Sunrise Shuttles will not be liable for any costs, damages or losses that you may incur.

Luggage

When you travel with Sunrise Shuttles the following luggage allowances and restrictions apply.

Shared Ride Transfer Luggage Allowance

1. 2 pieces of luggage not weighing more than 25 kg each and of a maximum combined dimension (length and width and height) of 158cm – no charge.
2. Normal airline carry-on items – no charge.
3. Extra items - $5.00 inclusive of GST per item (these charges may change without notice from Sunrise Shuttles).
4. Outsized luggage items larger than a maximum combined dimension (length and width and height) of 158cm and all bikes, surfboards, skis, snowboards, large boxes or non-suitcase type items - $5.00 inclusive of GST per item (the definitions and charges for these items may change without notice from Sunrise Shuttles).

Charter Services Luggage Allowance

Luggage items and passengers of a combined weight in excess of 1000 kilograms must be notified to Sunrise Shuttles at the time of booking all charter services.

Unacceptable Items

The following items should not be included in your baggage and Sunrise Shuttles accepts no liability for their damage or loss unless the items are identified to it and it has in writing accepted them for carriage:

• Cash, negotiable bonds, deeds or other valuable documents.
• Jewellery, antiques or similar valuable items.
• Any item of a fragile or brittle nature e.g. glassware.
• Electrical or electronic components e.g. computers.
• Any item that has insufficient packaging to withstand the normal circumstances and effects of carriage by road transport.

Dangerous Goods Prohibited

For safety reasons, articles such as the following must not be carried in your baggage unless they have been advised in writing to Sunrise Shuttles and it has in writing accepted them for carriage:

• Loaded firearms.
• Corrosive materials (such as alkalis, acids, wet cell batteries, mercury).
• Explosives (fireworks and articles that are easily ignited).
• Flammable liquids and solids (such as matches, lighters and heater fuels, flammable aerosols).
• Poisonous, toxic, infectious substances.
• Radioactive materials.
• Compressed Gases (Deeply Refrigerated, Flammable, Non-flammable and Poisonous).
• Other dangerous goods (such as offensive or noxious materials).

Fares

Fares apply only for carriage from the designated pickup point to the designated drop-off point, unless otherwise expressly stated. Fares do not include meals, entry fees or any other additional service costs unless otherwise expressly stated by Sunrise Shuttles.

Subject to the taxes and charges stated herein, applicable fares are those in effect on the date of booking placement. Should you change your itinerary or any date of travel, this may result in a change to the fare. Some airport locations have a nominal airport access surcharge included in the “off airport” fare. You can request information regarding the airport fares that include these charges by ringing (021 0278 7172). Some fares may also include an incremental roading system toll charge if such charges are in effect on routes taken during the service.

You are responsible for applicable taxes or charges imposed by government, other authority or by the airport that are in effect on the date of travel.

Fares and charges are payable in those currencies acceptable to Sunrise Shuttles and at exchange rates determined by us at the time of booking placement.

Fares for all pickups from the airport will include an extra charge. This will be included in the fare quoted at the time of booking.

There will be a surcharge of $5.00 for pickup or drop between 12:00AM to 5:00AM.

Unaccompanied Minors

Tourism Transport will not accept bookings for unaccompanied children less than 13 years of age. Any such children must be accompanied by an individual 18 years of age or more.

Animals

Guide Dogs

Guide dogs are welcome on Sunrise Shuttles vehicles. Please notify the presence of your guide dog at the time you make your reservation.

Domestic Pets

All other small and small-medium sized domestic pets may be carried on Sunrise Shuttles vehicles as long as you Charter the vehicle (see Product Types and Associated Special Conditions above). Please advise the reservation agent of the presence of your pet at the time you make your reservation.

Passenger Mobility

Passengers who require somebody to lift them on and off the vehicle must arrange for these services at their pick up and drop off points. For reasons of driver safety, drivers are not permitted to participate in carrying passengers on and off the vehicle.

Extent of Liability

The total liability of Sunrise Shuttles or any of its contractors (which includes any franchisee) or agents for any cost, expense, loss or liability suffered or incurred by you or other person, whether as a result of wilful default, negligence or otherwise, is limited to the lesser of:

• Proven direct compensatory damages (which do not include, without limitation, loss of profit, revenue, saving or business or exemplary, indirect or consequential damages), or
• The amount paid by you for the product or service in respect of which such liability arises and this limitation shall apply to liability howsoever arising whether in contract or in tort or otherwise.

The liability of Sunrise Shuttles for damages resulting by reason of the personal injury or death of a passenger may be excluded in accordance with the Accident Insurance Act 1998 and the Accident Insurance (Transitional Provisions) Act 2000.

The liability of Sunrise Shuttles for the loss or damage to checked baggage, is limited to NZ$1,500 for each unit of baggage lost or damaged.

If a customer acquires, or holds themselves out as acquiring, Sunrise Shuttles products or services for the purposes of a business, the provisions of the Consumer Guarantees Act 1993 will not apply. No other warranties either express or implied by law are made with respect to these services.

In any case of liability on the part of Sunrise Shuttles or any of their contractors (which includes any franchisee) arising from breach of contract, Sunrise Shuttles shall not be liable for damages or consequential loss to the customer or any other party arising from such breach.

Privacy Policy

Sunrise Shuttles is committed to protecting your privacy when using its website in accordance with the Privacy Act 1993.

If you decide to purchase services from Sunrise Shuttles you will need to provide personal information so that we can service your booking. We need information such as your address, your contact phone number, email address, your name and the names of people travelling with you. If you do not supply the information that we request from you, we may not be able to offer you the full range of services available.

To pay for the services you will also need to provide you credit card details, which will be collected on our behalf via a Paypal through its online payment service. We do not at anytime have access to your credit card details for security reasons, so your details will need to be re-entered each time you purchase a service from us.

Sunrise Shuttles does collect and retain information from its websites including your personal information when you register and book online, traffic and ‘click’ information that enable us to determine traffic usage levels in different parts of the site and usage rates for the purposes of demographic analysis.

Cookies

Sunrise Shuttles use cookies to expedite the website processing.

Security of Information

Sunrise Shuttles uses secure credit card processing facilities. No complete or usable credit card information is stored on Sunrise Shuttles servers. While the utmost care is taken, Sunrise Shuttles makes no warranty in respect of the security of credit card information and is not responsible for events arising from unauthorised access of the information you provide.

Use and Disclosure of Personal Information

Sunrise Shuttles does store your personal information and uses it in the following ways.

• For storing standard transfer profiles and routine booking information to expedite and enhance the client’s the online booking experience.
• For providing integrated usage profiles in order to provide us with information that informs our staff of any specific service requirements that you may have.
• For enhanced retrieval of information from our reservations computer system when servicing your enquiries via our telephone call center.
• To conduct wider business analysis in order to identify market trends and purchasing patterns.

Unless it is required to by law, Sunrise Shuttles does not disclose personal information to third parties except to its third party franchisees and contractors for the purpose of enabling those parties to provide services to you.

Accessing and Retention of your Information

In accordance with the Privacy Act 1993 you may at any time access and change your personal information or subscribed services. We will take all reasonable steps to keep your information secure and we request that you keep your information as current as possible so that we may continue to improve our service to you.