Cancellation & Refund Policy
If your group size is less than 18 passengers and you have made a booking for a transport service, you will be charged for 100% of the total service cost if you fail to show at your pickup point except in the following circumstances:
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Your pickup is off a flight at an airport and your flight arrival time has been changed (in which case Sunrise Shuttles will make its best efforts to meet your amended flight arrival time), or
- You cancel your transfer with Sunrise Shuttles by telephone (0800 786 947) at least 15 minutes prior to travel for "Shared Ride" services, or
- You cancel your transfer with Sunrise Shuttles by telephone (0800 786 947) at least 15 minutes prior to travel for "Meet and Greet" and/or "Charter" services, or
- You notify Tourism Transport by telephone (0800 786 947) at least 90 minutes prior to travel for "Charter" services, "Sightseeing" services and "Touring" services of up to four hours duration.
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If you have made a "Charter" booking for up to 18 passengers (excluding all "Sightseeing" or "Touring" bookings or "Charter" bookings of more than 4 hours duration, the following cancellation fee applies:
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Within 1 hour of the scheduled uplift time, 50% of the total cost.
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- If you have made a "Charter" booking for more than 18 passengers, or for all "Charter", "Sightseeing" or "Touring"bookings of more than 4 hours duration the following cancellation fees apply:
- Within 24 hours of the scheduled uplift time, 20% of the total charter cost.
- Within 4 hours of the scheduled uplift time, 50% of the total charter cost.
- Within 90 minutes of the scheduled uplift time, 100% of the charter cost.